The idea is about standardising and automating frequent and relatively typical research projects.
I used to work for large FMCG companies where it was common to test multiple ad materials, packaging and label designs. One research manager would have up to 10 internal clients — it’s a heavy workload. We standardised briefs and questionnaires in order to simplify the launch process for such projects and to reduce the number of possible discussions and updates. However, due to technical shortcomings at the time automating all of the research processes was not possible. Consequently, the development of online surveys and tools within the past ten years changed this.